499bat Privacy Policy

1 What Information We Collect

When creating an account and using services at 499bat, we may collect the following types of information:

• Personal Identity Information: Name, date of birth, nationality, and identity document details.
• Contact Information: Email address, mobile number, and current address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details, transaction history, and deposit and withdrawal records.
• User Activity: Game play history, betting patterns, session duration, and preferred game categories.
• Device and Technical Information: IP address, browser type, operating system, and device identifiers.
• Cookie and Tracking Information: Website browsing behaviour, preferred language, and login session data.

2 Purpose of Data Collection

499bat uses your information for the following purposes:

• Account Management: For your registration, authentication, and account security.
• Service Delivery: For processing deposits, withdrawals, bonuses, and managing gaming services.
• Communication: For sending promotional offers, system updates, and important notifications.
• Fraud Prevention: To prevent unauthorised transactions, money laundering, and fraudulent activity.
• Responsible Gaming: To identify gambling addiction and provide support to users.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory guidelines.
• Service Improvement: To improve our platform, user experience, and products.

3 Data Storage and Security Measures

499bat uses industry-standard security technology to ensure the safety of your information. Our security measures include:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored in secure data centres with strict access controls.
• Two-Factor Authentication: An additional layer of security for account access.
• Regular Security Audits: Periodic reviews conducted by third-party security experts.
• Employee Training: Our employees are trained in data protection and are bound by confidentiality agreements.

We do not retain your information for longer than necessary. Even after an account is closed, certain information may be kept for a specified period in accordance with legal obligations.

4 Sharing Information with Third Parties

499bat does not sell or rent your personal information. However, information may be shared on a limited basis with third parties in the following circumstances:

• Payment Processors: Necessary information is shared to process transactions through bKash, Nagad, Rocket, and Upay.
• Technology Partners: With trusted technology providers for the operation of services.
• Legal Authorities: In cases of court orders, legal proceedings, or government investigations.
• Fraud Prevention Agencies: With industry-wide databases to prevent fraud and money laundering.

5 Cookie Policy

The 499bat website uses various types of cookies. Cookies are small text files stored in your browser. The types of cookies we use are:

• Essential Cookies: Required for the core functionality of the website — login sessions, security tokens, and so on.
• Functionality Cookies: To remember your preferences — language, game settings, and so on.
• Analytics Cookies: To understand website usage patterns and improve our services.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the website.

6 User Rights

Every user of 499bat has the following rights:

• Right of Access: You may request a copy of your personal information stored with us at any time.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Object: You may object to the use of your information for marketing purposes.
• Data Portability: In certain circumstances you may request your information in a structured format.

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. We aim to respond within 30 business days.

7 Privacy of Minors

499bat strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from persons under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close the relevant account and delete any collected information. We may request a national identity card or other government-issued document for age verification.

8 International Data Transfers

Our servers and technology partners may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the recipient country.
• Appropriate contractual safeguards are in place for the transfer of data.
• The protection standards described in this Policy will apply to the transferred data as well.

9 Response to Security Breaches

If a data security breach occurs for any reason and puts your personal information at risk, 499bat will:

• Notify you by email as soon as possible after the incident is identified.
• Transparently communicate the nature of the breach and its potential impact.
• Take immediate steps to minimise harm and prevent recurrence in the future.
• Provide the required notifications to the applicable legal authorities.

10 Policy Changes and Updates

499bat may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users by email.
• Display a notice on the website.

Continued use of the service after an update will be considered acceptance of the new policy. We recommend that you review this policy regularly.

11 Responsible Use of Information

499bat believes that the responsible use of personal information is an ethical obligation. In line with this belief, we commit to the following:

• We will never sell your information.
• We will collect only the information that is necessary — nothing more.
• We will not use your information beyond the stated purposes.
• We will give the utmost respect to users' right to privacy.
• We will continuously invest in and improve data protection.

If you have any concerns or questions about our Privacy Policy, please contact us. Our data protection team is always ready to respond to any enquiries.